“Gracious Goodbye” – an Easy to Implement Customer Service Touch

We’re always on the lookout for easy-to-implement, easy-to-train-for customer service touches – the ones that are guaranteed to impress, no matter what. This suggestion from Bryan K. Williams can be implemented regardless of whether you are a solo esthetician, or a spa director at a Five-Star, Five-Diamond resort. Offer A Gracious Goodbye Offering a gracious [...]

Read more »

Making The Most of Your Tradeshow Visit

Making The Most of Your Tradeshow Visit 10. Trade Show attendance is usually a tax deduction. Keep all your receipts! Attending a tradeshow is a rite of passage for most of us who work in the spa world. It’s a great chance to see what’s new, enhance our education, connect with friends and get inspired [...]

Read more »